Continuous Improvement Assistant Intern

Westfield Gas and Electric (WG+E)/Whip City Fiber (WCF) is seeking a Continuous Improvement Assistant Intern. ($23.00)

Westfield Gas and Electric is seeking a college intern to support and advance Continuous Improvement (CI) efforts across the company. The intern will research CI principles, tools, and best practices, then help translate those concepts into practical, engaging, and easy-to-understand information for employees.

The intern will develop educational materials, monthly campaigns, employee handouts, and other communications designed to make Continuous Improvement relevant and actionable for employees at all levels. The role may also include working directly with employees or departments to support individual improvement efforts and communicating technical or process-related information in clear, accessible ways.

This position will allow the intern to learn how organizations identify opportunities for improvement and build a culture where employees are encouraged to look for better ways of doing things. The ideal candidate is curious, creative, comfortable learning technical concepts, and able to turn complex information into clear messages and practical actions that can engage and influence workplace culture.

About Us

At Westfield Gas + Electric (WG+E), we’re a utility company in Westfield, MA, dedicated to delivering safe, reliable, and innovative natural gas, electricity, and telecommunications services to our communities. We also operate Whip City Fiber, providing high-speed internet and fiber optic services.

Requirements:
· Studying Business, Marketing, Human Resources, Communications, or related field

· Interest in Continuous Improvement, organizational culture, employee engagement, business operations, or process improvement

· Strong written and verbal communication skills

· Ability to translate complex or technical concepts into clear, understandable, and actionable information

· Strong research and information-gathering skills

· Ability to independently learn new concepts and apply them to a workplace setting

· Creative thinking and an interest in developing engaging ways to communicate information

· Ability to create clear and professional educational materials, handouts, presentations, and other communications

· Strong attention to detail and ability to organize information effectively

· Ability to work independently while also collaborating with employees across different departments

· Strong interpersonal skills and comfort communicating with people at different levels of an organization

· Proficiency with Microsoft Office or similar productivity and presentation tools

Program Details:

15–20 hours/week, in-person. Office is open from 7:30 a.m. – 3:30 p.m., Monday-Friday. Individual work hours will be arranged with supervisor(s) to accommodate class scheduling.

Application is found online . Please attach any other relevant documents by Friday, November 13th, 2026. Please, no phone calls.