WG+E/WCF is aware of an issue where some customers who made payments over the weekend had their payment withdrawn twice. Our payment processor, InvoiceCloud is actively working to resolve this issue which affected customers who made an online payment with Visa. Any erroneous transactions will be corrected and refunds for any duplicate payment and applicable fees will be issued as quickly as possible. If you have been affected and have not yet contacted our office, please reach out to us at 413-572-0100.
InvoiceCloud issued the following statement:
“InvoiceCloud has received communication from Chase Paymentech that Visa has confirmed that they experienced an issue on their end over the weekend. This issue resulted in issuers duplicating charges to their cardholders. The problem began on Friday and affected settlements until 9 AM ET on Sunday, at which point Visa reverted the change on their end.
We are working with Chase Paymentech and Visa to refund the impacted customers. We will provide another update as soon as possible on the status of the reversals.
We apologize for the inconvenience and thank you for your patience.”