At Westfield Gas + Electric/Whip City Fiber, winter is when our year-round preparation gets put to the test. We’re ready, and we wanted to share what we’ve been working on and what’s ahead.
Our crews spend the warmer months preparing for the cold of winter, and now that it’s here, those preparations mean we can respond quickly and effectively when the frigid temperatures or storms arrive.
When outages do occur, our Outage Tracker provides real-time updates about what’s happening and estimated restoration times. We encourage you to sign up for text alerts to stay informed or check our social media for current information. The Outage Tracker can be accessed at www.wgeld.org/promo/outage-tracker.
As we look toward 2026, we’re excited to celebrate a major milestone: Whip City Fiber’s 10th anniversary. Ten years ago, we made a commitment to provide locally-owned, highspeed internet as an alternative to the big national providers with low quality and poor customer service. Since then, we’ve connected thousands of homes and businesses and proven that a community-owned fiber network can compete with, and outperform, anyone in the industry. More importantly, we’ve kept those dollars local, investing in community projects and providing customer service and tech support from a team that actually lives here. We’re proud of what we’ve accomplished in these first 10 years, and we’re even more excited about what’s ahead.
Looking back on last year, we’re grateful for the connections we’ve made. Our Big Rig Rally at Pumpkinfest in October was a blast, and partnering with Westfield on Weekends for this community celebration is a highlight for us every year.
We were also excited to have sponsored Joules, an emotional support dog for the Westfield Police Department. Supporting the wellbeing of our first responders and members of the community is something we are proud to contribute to in this meaningful way. Make sure you say “Hi!” if you see her around town!
As a token of our appreciation, we have provided a $25 credit on every residential electric customer’s December bill. It’s our way, with the support of the Municipal Light Board, of saying thank you for the trust you place in us throughout the year, and for being part of what makes WG+E/Whip City Fiber possible.
As we move into our 127th year of service, we’re reminded about what’s important about being locally owned and operated. We make decisions based on what is best for Westfield. When you call, you are answered by neighbors. We invest in the present and our future because this is home. From our Westfield Gas + Electric/Whip City Fiber family to yours, we wish you a safe and warm winter season.
Tom Flaherty, General Manager